1	e-gov.br Operational Lessons from Brazilian Experience Peter T. Knight Telemática e Desenvolvimento Ltda. www.tedbr.com peter@tedbr.com Presentation at the World Bank 12/04/04
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3	Structure of the Presentation Origins and philosophy of the book e-gov.br Background Brazilian e-government successes and factors behind them Implementation Challenges E-government in Brazil – Suggestions for the future Key operational issues for international financial organizations From e-government to e-democracy
4	Origins, Philosophy, and Structure of the Book 45 page core document delivered to the new Federal government 7/01/03 – Ali Chahin and Peter Knight. The basic ideas of the book Provide an overview of how Brazilian e-government has evolved in the contest of global experience Make suggestions regarding the future evolution of e-government in Brazil Provide case studies covering key sectors, regions, branches of government, and levels of the federation using a common framework Extract generalizable lessons from the cases Recruitment of 2 more authors, 40 collaborators and a publisher Book site: www.tedbr.com/projetos/e-dem.br/e-dem.br.htm Table of Contents: www.tedbr.com/projetos/e-dem.br/e-gov.brTOC.htm Part I: General vision of e-gov in Brazil and the World Parti II: Brazilian Experiences, a common format
5	Background The knowledge economy and digital convergence Television and distance education in Brazil The Internet in Brazil and digital inclusion
6	Data from PNAD 2001
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8	Digital Inclusion via Satellite
9	Brazil’s e-gov Success Stories and Factors Vision development in 1999-2000, the “green book” (well-led broad participatory process) e-Elections – a world leader (key is top-down leadership from the Supreme Electoral Court – TSE) Structuring the e-gov project as a state policy (rather than the policy of a single government, thus entering into the national political agenda, including states and muncípios) Government financial administration and tax declarations (SERPRO’s experience, continuity of leadership, IADB and BNDES financing) e-Procurement at the Federal and state levels (savings of 20% or more, faster processes, better quality, social control – supported by IADB and BNDES funding)
10	Brazil’s e-gov Success Stories and Factors (2) Educational TV, school computerization, teacher training, distance education by public universities (long experience with educational TV, leadership, new GESAC partnership) Breadth and Depth of Brazilian e-governments – federal, state and local (technical depth, infrastructure, competition, emulation, funding) The Brazilian Payments System (Central Bank leadership and one positive legacy of high and variable inflation over decades)
11	Implementation Challenges from the Past Connectivity and digital inclusion Need for change in the culture of public administration Vested interests in the status quo of suppliers, civil servants and politicians Federalism in e-government Legacy systems, diverse networks, and excessive number of telecom provider contracts
12	Lula’s e-Government 2^aOficina de Inclusão Digital, III Fórum e-Gov, May 2003 8 Working Groups of the CEGE Priority in delivering new services of interest to the citizen Linking federal, state and municipal e-governments Optimizing the use hardware, software, and the telecommunications infrastructure to reduce costs (including the use of free and open-source software) Encouraging the creation of brazilian solutions intensive in the intelligence of brazilians See the portal: www.e.gov.br CF – world leader canada www.canada.gc.ca Internet Access, 71% (2003 Q1) CRM, use of focus groups to improve service
13	Challenges for Brazilian Governments: Sugestions for the Future Consolidate the insertion of the e-government program in the priority agenda of the government Strengthen the penetration of e-gov in the organizational structure of ministries and secretariats Assure budgetary resources, rationalizing expenses Deepen horizontal integration (between ministries, secretariats) and vertial integration (between levels of the federation), with special emphasis on Unifying the provision of services to the citizen Strengthening infrastructure Strengthen processes and mechanisms for coordination and establishment of standards for e-government infrastructure to assure integration between platforms and systems Define and implement, as a priority project, the establishment of the necessary infrastructure
14	Challenges for Brazilian Governments Suggestions for the Future (2) Advance in the evolution of quality and performance in supplying public services to citizens via the Internet toward capacity to carry out complete transactions Facilitate e-commerce, including “inclusão empresarial” Provide trained civil servants imbued with strategic vision to implement e-government projects. Mobilize, motivate and train civil servants for new work styles, communication, access to information, and provision of e-government services Use ICTs in training programs for civil servants, especially distance education Advance toward organizational restructuring of public administration, based on re-engineering processes so they are centered on citizens and their needs rather than corporate bureaucratic interests
15	Challenges for Brazilian Governments Suggestions for the Future (3) Assure updating the technology of public administration in the context of accelerated change and innovation, identifying and managing the competencies essential for e-government Re-evaluate the structure, institutional relationships (insersção) and activities of the government-controlled companies providing data-processing services Consolidate viable, transparent and effective business models that facilitate partnerships with the private sector Consolidate and disseminate models of partnership between civil society organizations and all levels of government
16	Suggestions for the Future: Principles Study national and international experience Develop strategy and priorities Create new programs only where there are gaps Begin new programs with pilot projects Join forces with successful programs rather than replace or duplicate them Integrate horizontally and vertically G2G: Intranets of governments G2B: Extranets with suppliers and investors G2C: Personalized Internet for citizens
17	Principles (2) Promote digital inclusion by collectivizing Internet access for the poor and reducing the costs of connectivity Democratize content as well as access Reform public administration Break down silos and eliminate intermediation Use ICTs to train and retrain civil servants Seek efficiency and effectiveness and reap returns to scale (very important for information highways, software and hardware acquisition) Increase transparency and fight corruption Listen to the citizen Involve stakeholders
18	Principles (3) Build alliances Communicate strategically with the public Internet Television and Radio Print media Speeches, talks and seminars Integrate e-government with SACs, call centers etc. Encourage digital inclusion Protect information and citizen privacy
19	Priorities for e-Government in Delivering Services to Brazilian Citizens Education and training (lifelong) Health Public Safety Crime mapping GIS Linking databases Surveillance by digital TV e digital identification of criminals War on organized crime and the drug trade Integrate public safety with other government programs E-procurement Judiciary reform
20	Key Operational Issues for IFIs Priorities not very different from those for e-gov. Integrate information infrastructure with other infrastructure investments – the John Gage principle. Leadership from the top to overcome the silo syndrome as crucial for IFIs as for governments – public sector reform may offer the greatest scope, but... Where leadership is lacking at the federal level, look leadership at lower levels of government. There is a need for international infrastructure finance – IFIs not well structured for this.
21	From e-government to e-democracy Digital inclusion is absolutely critical Strategic communication and consensus formation – undervalued services E-government fosters transparency, participation, social control and accountability
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